Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to

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  • Pre Sale Questions
  • Customization Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24-36 hours!

Pre Sale Questions

Yes, as long as we haven’t started printing your products. If printing has started you can still add to your order before it is finalized and shipped. For any amendments, send us an email.

We cannot promise the delivery date. But we USUALLY print our products in 2-7 business days. Most products are shipped within 5 business days, but in some cases, we manage to do that even faster. You can add the estimated shipping time on top of these fulfillment times to get an idea of how fast you’ll receive your order.

Each product is printed to order, so unless there is a fault with the item we don’t accept returns.

Yes, we do. Please send your customization requests to

Each product is printed to order, so unless there is a fault with the item we don’t accept returns.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Whilst rare, it does occasionally happen. Simply email us with a photo and description of the fault and we’ll arrange a replacement.

Buyers are responsible for

any customs and import taxes that may apply. I'm not responsible for delays due to customs.

*We will refuse to produce any products with content we believe may be infringing copyrights or other intellectual property rights of others. Such orders will be immediately canceled and a %10 cancellation fee will be applied.

Customization Questions

Please use this link:
or email us at

Of course, you will receive a preview to approve once you placed your order within 24-36 hrs

Our product preview [Mockup] cannot showcase how the actual product will look once printed. It is only meant to help you visualize where (Approximately) the submitted artwork will be positioned within the print area.

Unable to find satisfactory answers ? Contact Support